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 Helmm-related questions

Are you still unsure about what Helmm has to offer or have questions about what we do? Feel free to drop us a line at contact@helmm.com.

Sweat

Why do I get body odor?

Contrary to popular belief, it is not sweat itself that causes body odor. Sweat is a clear, odorless liquid comprised predominantly of water, proteins, and oils. Body odor is the byproduct of bacteria on the skin interacting with proteins and oils in sweat and excreting odor.

What’s the difference between antiperspirant and deodorant? Which should I use?

Helmm's antiperspirant utilizes an active ingredient to reduce sweating in the underarm area. The reduction of perspiration makes antiperspirant ideal for heavy sweaters and those concerned about underarm wetness. Helmm's antiperspirant also contains premium fragrances that offer effective deodorizing capabilities along with perspiration reduction.

Deodorants work by masking the smell of bacteria and body odor. Deodorants aren't designed to stop the wetness associated with sweating, but rather focus on neutralizing odor. Deodorants are ideal for those that don’t sweat much, but are still concerned about body odor.

Formulas

Do Helmm’s formulas contain parabens?

No.

Do Helmm’s formulas contain talc?

No.

Do Helmm’s formulas contain phthalates?

No.

Do Helmm’s formulas use preservatives?

No.

Are Helmm’s formulas cruelty-free?

Yes. We do not test any products on animals.

Are Helmm’s formulas gluten-free?

Yes.

Are Helmm’s formulas made in the US?

Yes.

Do Helmm’s formulas use aluminum?

Our deodorant formula is aluminum-free. In order to offer effective sweat reduction for guys who need it, our antiperspirant formula contains Aluminum Zirconium Tetrachlorohydrex GLY (18%), the most effective and modern aluminum compound used for anti-perspiration purposes.

What other ingredients are in your formula?

Antiperspirant: Cyclopentasiloxane, Stearyl Alcohol, PPG-14 Butyl Ether, Cetyl Alcohol, C12-C15 Alkyl Benzoate, Dimethicone 10 CST, Hydrogenated Castor Seed Oil, Behenyl Alcohol, Sunflower Seed Oil, Tapioca Starch, Steareth-2, Corn Starch, Fragrance, Vitamin E Acetate, Aloe Leaf Extract

Deodorant: Propanediol, Water, Glycerin, Polysorbate 20, Stearic Acid, Fragrance, Ethylhexylglycerin, Sodium Hydroxide, Sunflower Seed Oil, Aloe Vera Leaf Extract*, Chamomile Flower Extract, Comfrey Leaf Extract, Green Tea Leaf Extract, Safflower Seed Oil, Kelp Extract*, Witch Hazel Extract, Alcohol, Tea Tree Leaf Oil*.
*Organic

Can I wear cologne with my Helmm?

Helmm's premium fragrances are crafted to smell great while still offering peak functionality. Helmm has developed its scents with an award-winning French perfumer, offering the first high-quality, fine fragrance products in the anti-perspirant and deodorant market. They've also been built to be detectable on the skin, but not overpower. If you prefer to emit an extremely strong scent, you can also wear your cologne with Helmm. Helmm's fragrances come from individual scent families, designed intentionally so they can be layered with other fragrances.

Environmental

Is my plastic store-bought deodorant container recyclable?

Unfortunately not. These “pharmacy brand” containers are comprised of plastic compounds that are rejected by recycling facilities across the nation.

Is Helmm recyclable?

Yes, Helmm Refill Cartridges are recyclable. Comprised of HDPE and Polypropylene – two highly recyclable plastic materials – Helmm Refill Cartridges are recyclable after use. However, due to their small size, some recycling facilities may not capture every Helmm Refill Cartridge in their recycling process. In order to ensure that your Helmm Refill Cartridges will be captured in your municipality’s recycling process, we recommend batching cartridges together and recycling as one unit.  

How long will my Helmm last?

Helmm's permanent external container is built to last for a minimum of three years. The refillable cartridge will run out between 6 and 8 weeks, depending on how frequently and in what quantity you use deodorant.

Orders & Product

What if I can’t choose between scents?

Helmm offers four great variants for deodorant and three for antiperspirant. If you can’t choose just one, you have a couple options:


  1. Try the Helmm Scent Wardrobe. Helmm recognizes that we wear different clothes based on the occasion, so why do we wear the same fragrance all day, every day? Helmm’s Scent Wardrobe allows you to try each variant, while also giving you the opportunity to express yourself through your fragrance choice. Easily interchangeable depending on the occasion, Helmm’s Scent Wardrobe aligns with the changing preferences and behaviors of your lifestyle.
  2. Order more than one scent a la carte. Helmm’s refillable cartridge system makes it extremely easy to remove and insert different pods.

How long will each refill container last for?

Each refill container is 2.5 oz. Depending on how often you use deodorant or antiperspirant, your refill will last 6, 7 or 8 weeks.

What do I do if I’m running low before my next shipment date?

Helmm will gladly accommodate changes in shipping schedule for you. Log into "My Account" and you will be able to make changes to your shipping frequency. If you require an immediate shipment, you can order a refill cartridge a la carte with expedited shipping. You can also email Subscriptions@Helmm.com for assistance.

What do I do if I’m going on vacation?

Helmm will gladly accommodate changes in shipping schedule for you. Log into "My Account" and you will be able to make changes to your shipping frequency. If you require an immediate shipment, you can order a refill cartridge a la carte with expedited shipping. You can also email Subscriptions@Helmm.com for assistance.

Can I travel with Helmm?

Of course. Helmm’s container has 2.5 oz. of product – below the 3 oz. threshold for airplanes.

Is my container able to withstand bathroom elements? I’m worried because it’s made out of metal and leather!

Helmm's container materials have been carefully selected and crafted to withstand everyday wear and tear. That includes getting tossed in gym bags, being dropped on the floor, and yes – bathroom elements such as steam, water and soap.

How much is shipping?

Shipping is free.

Can I expedite my order?

Yes. Expedited and priority shipping are both options on all of our orders.

Where is Helmm made?

Helmm's antiperspirant and deodorant formulas are developed, mixed, and filled in the United States.

Subscriptions

Which subscription plan should I sign up for?

6 Weeks: You sweat a lot, a lot of the time. Active guy who applies up to 3x a day. Morning, post-gym, and before a night out. Usually more than two swipes.

7 Weeks: You sweat when you work out. Active guy who usually applies in the morning and after the gym. Usually between two and four swipes.

8 Weeks: You really don’t sweat that much. Lucky you. You usually apply just once in the morning. Standard two swipes.

Low-Level Notification Manual

Your low-level notification is built to make sure you are on the optimal Helmm subscription plan for you. Use the easy 3 step process below to properly calibrate your subscription:


  • Step 1: Check your Refill level


    You have reached the ‘low-level mark’ when the top of the plunger (red or black) is hallway up the Refill viewing window, as shown below. Once you have reached this point, you have 8-14 days before you run out, depending on your subscription schedule

  • Step 2: Check your subscription cycle


    Compare your remaining days from Step 1 with the number of days left on your current subscription cycle. You can find this number on your “My Account” portal, as shown below

  • Step 3: Adjust plan if needed


    If the days from Step 1 and Step 2 are aligned, then you are on the correct subscription plan. If they are not aligned, adjust your subscription plan to the appropriate schedule through your "My Account" portal or by emailing email Subscriptions@Helmm.com.

Can I change my subscription plan?

Yes. You can change your subscription in "My Account" or email Subscriptions@Helmm.com

What should I do if I need to delay or accelerate my next shipment?

You can change your subscriptions on your "My Account" portal or email Subscriptions@Helmm.com. If you need an emergency shipment, please flag your email as Urgent and we will do our best to accommodate.

Testing & Safety

Do you manufacture your products domestically?

Our antiperspirant and deodorant ingredients are purchased, mixed and filled in the USA, by a B Corp.  This important designation signifies organizations who consider social responsibilities, sustainability and environmental issues as a priority.  To learn more about B Corps, please click here (www.bcorporation.net).

What about the manufacturing/development/testing process speaks to the quality of the product?

We have partnered with a renowned contract filling manufacturer in the development of our proprietary formulas. Our contract filler upholds the highest standards of quality and safety and is certified by the FDA, LEED Certified, Oregon Tilth certified, ISO compliant, uses cGMPs and other applicable regulatory entities.

What about the manufacturing/development/testing process speaks to the safety of the product?

We have conducted rigorous testing on our product to ensure both the effectiveness and safety of our formulas. We have completed testing on our product above industry standards in order to substantiate each of our individual product claims.

How can I be sure Helmm products have the highest level of ingredients possible?

Every ingredient that we use in our deodorant and antiperspirant is quality checked and/or tested prior to being used.  These tests run from texture, feel, scent, active testing percentages, etc.  Ingredient quality is critically important to providing the highest quality product.

What testing has been done on my product?

Our products are tested for RIPT, Efficacy and Stability which are FDA tests to ensure out performs standards as well as is safe.  In addition; we organoleptic test, weight checks and active ingredients in our antiperspirants are all tested.

Where is Helmm made?

Helmm’s antiperspirant and deodorant formulas are developed, mixed, and filled in the United States.